Client Reviews & Testimonials From Our Incredible Customers!

Respectful, Honest work, great customer service. Everything was explained. Their price and customer service can't be beat. I highly recommend this company.

Austin had to fix many problems from a bad install by another company and now we have a great working system. Vary respectful.

Jay came out first thing in the morning and checked our ac unit. He explained everything to me about what he did. Very professional. I recommend Red Star to anyone who needs work done on their HVAC unit

Technician Jay Garcia did an excellent job of repairs on a/c unit and installation of my air purifier. Extremely professional and very knowledgeable about product! Can’t say enough great things about this guy👍🏾

We use Red Star for our AC and heater checkups throughout the year. The staff is professional. I find it easy to schedule service via phone. I appreciate the maintenance reminders. We just had the AC cleaned in attic that had some mold and air scrubber installed.

Red Star always goes above and beyond on their maintenance. They came out for my summer check up and found a few things that needed replacing. Austin had the parts on his truck so there was no waiting on parts. Austin was very professional and caring. I highly recommend this company.

Had a propane leak in my furnace. Jay is the best. Came out and monitored the air quality and then found the source of the leak and repaired it. Can’t thank Red Star enough.

They are always helpful when I call and their staff is professional.

Fast, friendly and affordable. I have been with this company for years. I love the services they provide.

Great experience with the crew and quite happy with the new roof vents for the furnace and water heater. Needed service asap after noticing on a Sunday that my new house's furnace was venting into the attic and the water heater wasn't to code. They had it done by Tuesday!

Jay, the technician very helpful and was quick to diagnose the problem when the heater wasn't working.

I highly recommend Red Star cooling and heating. Jay did an awesome job giving us a estimate on a new HVAC. The price was consistent to others. On time and professional. Thank you.

I have been using red star since they installed my unit in 2016. They have always performed excellently. Austin recently installed a new motor in the heater. He arrived on time and worked diligently until he fixed the problem. All parts were under warranty. I recommend the firm.

We called him after we lost our AC right after an electrical event momentarily interrupted our electrical source. The technician suggested to us to test the fuse which we did and it didn't help. When we called him back it said he could the next day. He showed up bright and early and fixed the system. He did not charge us the the call because we are a service customer. He did excellent work. We inspected both AC and Heat. Since we are a service customer, there was no charge

Jay and Austin were very professional and explained everthing to me that I needed done. Would highly recommend thid company.

Always answer calls promptly, quick appointments. Helpful tips and advice on maintenance and upkeep. Professional.

Awesome job. Very professional, went the extra mile with the job. Thank you guys

REDSTAR did a excellent job and was very responsive. Prices were consistent with other companies, but they put our needs first. A pleasure to do business with.

Joe and Nicholas and their team have always done a great job --10+ years.

EXCELLANT SERVICE

Joe at Red Star took great care of all my needs. He was very prompt in his responses and explained everything throughout the whole process. They did a great job at a great price! I would definitely recommend Red Star!

We had a Solar Powered Attic Fan installed today. Joe Diaz did a great job and spent many hours researching fan options for us, Chelsea and Amber did a wonderful job of scheduling and re-scheduling due to the Winter Storm on Feb. 15th, and Jose and Christian did a professional and efficient install for us. Everyone at Red Star enjoys their job (obviously) and this reflects back to the owner, Joe Diaz !!! Keep up the great job, all !

Great service. Jay knows his craft.

My central heat developed a problem. The next day I decided that I would check it out. After checking it out I decided that I needed a professional so I called Red Star Cooling and Heating. I called the office and was given an appointment a day or two later. A coupled of hours later I was called back with an opening which I accepted. Anthony came by and diagnosed my problem. A new Furnace motor was needed. The price and time of delivery of the repair parts combined with the age and condition of current equipment had me ask about replacing the complete system. I was given a quote and I accepted. Three days later as scheduled, Jose and Cristian arrive with the equipment. After a hard day of work the system was installed and the heater was turned on. Red Star again made me a satisfied customer.

Fantastic experience working with Anthony, Gerardo and his team! Gathered three quotes and Red Star's was the most thorough and reliable. They weren't simply trying to sell me more than I needed. Even made suggestions the other two companies did not. They were polite, friendly, thorough, on time and very hard workers. Absolutely recommend Red Star Cooling & Heating! Thank you Anthony and Gerardo!

OUTSTANDING COMPANY!!! HONESTLY -- LOOK NO FURTHER AND CALL THESE GUYS!!! Red Star is a top quality turnkey professional HVAC company with fair and competitive pricing, and they will go the extra mile without charging you for every little extra thing they do. Every member of their crew were experienced, friendly, respectful, and extremely hard working. In addition to the two new top-tear AC and Heating units they installed for me and my wife, they upgraded the flow of air throughout our two-story home in Magnolia, Texas, repairing, modifying, and re-routing the original duct-work that compromised the continuity of airflow in our home. Fortunately for us, all these deign changes and recommendations were not the result of a Slick-Willie Salesman, but instead the result of the many years of acquired knowledge and experience of Red Star's owner, Joe Diaz. He very clearly and passionately laid out to us his recommendations for improvements, the features of his discounted pricing structure, and gave us educated options to choose from. My wife and I own and operate our own small business, and one of our clients recommended Joe to us, and we are so glad she did. Joe knows his business, and he did what he said he would do, and more than we even expected. So we obviously highly recommend his company to anyone in need of this type of service. Thanks again, Joe. Lisa and I have come to know you as a man of integrity, honor, perseverance, skill, and commitment to your customers, as well as one who enjoys an unequivocal passion for your business and industry. That's a model made for success. Thanks again, and again, and again. Please be sure to shoutout a big warm thank you to your outstanding crew members and office managers Jay, Jose, Christian, Amber and Chelsea who made working with you guys a delightful experience. Great job everyone!!!

Joe and his team at Red Star always do a prompt and thorough job. Our house was 30 years old when we purchased it and we knew the AC and furnaces were on their last legs but they always repaired them timely and efficiently and advised when they were ready to be replaced. The prices they provide for the replacements are very competitive for an excellent job and I have now replaced 2 furnaces and 1 AC with them. Highly recommend them to anyone in The Woodlands area.

Ryan came out to install a new UV Light. He did a quick installation and explained everything I need to know about this unit. I would definitely recommend them to anyone.

Simply outstanding

This company is by far the best in Houston. I contacted them around 9pm on a Sunday and had someone at my house Monday morning at 9am. The technician was super friendly, and very knowledgeable, and explained everything to me to a “T”. He made sure that I understood what was wrong with the unit, showed me the parts, explained what he was going to do, and even cleaned the outside unit so l felt at ease. Within 30 mins he had my AC up and running and it’s blowing colder then before!!! I was even charged lower than what I was expecting to pay. This company is absolutely wonderful and I recommend them 1000%

Red Star is awesome! They have shown integrity in their business dealings and their work, we would highly recommend them. Great company!

Carlos has provided great service currently and Nicolas provided great service in the past. They are all very professional from scheduling time and providing great advice. We are very happy with our heating and cooling and the money we have saved thanks to Red Star.

After a miscommunication with scheduling resulted in me being disappointed with this company, the owner came out and completely made things right. Great customer service. Very informative and knowledgeable. Gave me excellent information on how to maintain my systems. Above and beyond service!!! Highly recommended!!!

This is the first review I have written about a company, but when you find an honest and superior company you want to tell people about it. I have been a customer of Red Star Cooling & Heating for about 14 years. I called them after getting an exorbitant estimate to replace my furnace by another company. Joe Diaz, with Red Star gave a better price, better warranty, and wowed me with his professionalism and knowledge. A few years later I had him replace my old air conditioning condenser and coils. As usual the quality of work was exceptional are reasonably priced. They also go out of their way to educate the customer and find the most affordable solution to heating and air conditioning problems. Joe has come to my house after hours, when I’ve had a problem, because he is dedicated to delivering exceptional customer service. Yesterday my house wasn’t cooling well and Carlos Rivera Jr. came out. With the temperatures well into the 90’s, I was desperate for a solution. Rather that try to sell me a new system or quote a huge repair, Carlos explained it was a maintenance problem that was taxing my air conditioner. He showed me how dirty the air filter and condenser were, and explained in detail the steps I should take to keep my system working at top performance. He cleaned the unit and air return without charging extra. As he left he assured me that if I had any more problems he was available anytime. With something as important as heating and air conditioning it is a comfort to have a company like Red Star that is honest and treats their customers like family.

Unparalleled customer service!

Our old AC system was trash. The good folks at Red Star made it all better. Carlos, Amber, Joe, Jay, Miles, and Julio, just flat fixed us up. We needed help and this company was there for us. Carlos took a personal interest in ensuring I and my family got the very best a contractor could offer. Their experience as a President's class Carrier dealer and service organization is proof positive regarding their extensive knowledge and ability as a premier HVAC contractor. No corners are cut, only quality materials are used, work is quick and efficient, and cleaned up neat as a pin after. Are these folks the cheapest out there? I have no idea and don't care. Red Star's pricing for the quality of work is competitive and the value is evident in the team's service delivery. I don't know yet what routine maintenance plans Red Star recommends, but I'll ask Carlos to advise what's best, he'll honestly answer any questions I have, and then I'll ask him to sign me up.Seriously - just use Red Star Cooling and Heating. If you have to spend good money, you might as well get the work quality and service you deserve.

We recently had our air conditioning unit and furnace replaced by Red Star. We have been patrons of theirs for a few years. They gave us top pricing. Jay, Miles and Jose the installers, were extremely professional and they did a very clean job too. I highly recommend Red Star as they are honest and very professional.

Great customer service and professionalism!!

very accommodating and professional . would recommend and use them again ----

Carlos was very personable, punctual and knowledgeable. He explained the problem and suggested a new system since ours was a dinosaur!! Tomorrow we will have a new system completely installed, One can't ask for better service than that...Kudos Carlos and Red Star.

We have been having trouble with our heating system since the first of November 2019. After doing business with another company who failed to correctly inspect our Carrier, and instead suggested a new system and replaced parts that were not needed, Ryan Johnson of Red Star Cooling and Heating was phenomenal! Being that he is a Carrier trained technician, Ryan quickly got to the root of our heater's problem. He introduced himself upon arrival at our door and was respectful. He was eager to get to work on our system and stuck with it until it was resolved. He is smart and applied his working knowledge of the Carrier system exceptionally well with positive results. Visually, Ryan could see when things where not correct and made adjustments as needed. He was also familiar to the sounds (clicks) our heater makes to ensure that it was running correctly. He was very thorough, re-inspected his work and re-attached the panels and cleaned up afterward. After Ryan's work was complete, and our heater was running, he made meticulous notes and gave me feedback regarding our system. He was transparent regarding pricing and cost for parts. As it turns out, we do not need to spend $$$ on a new system nor were the new parts necessary. So happy we called Red Star Cooling and Heating! Ryan is now our permanent Carrier technician.

I must say that my experience with Red Star Cooling and Heating was the most pleasant encounter I have had in a long time when it comes to dealing with a home repair.From the start, the reasonable pricing was agreed upon based on the knowledgeable explanation of industry facts that were presented.Responsiveness and punctuality were never an issue, they were on time, every time, and the work was completed as scheduled.The caring attitude and professionalism of the employees, on-site and in the office, was superb. This was a result of the excellent team work displayed by the team (Joe Diaz, Chelsey, Ryan, and the installation team) throughout the process. Job well done.Thank you very much,Junius

Amazungly patient and cool in a crisis. They go out of their way to assist and get us back to normal. Hot or cold air issues ....love these folks. Never will i go elsewhere for my heating and cooling issues

Had the heater checked for winter and added an ordered part. Great service and ordered part installed without any problems. Will use their services again. M

This was my 1st time using RSC&H. The technician (Ryan) arrived right on time and conducted a thorough inspection of my HVAC unit. His knowledge and professionalism was very welcomed, vs others I've used prior. I have now transferred my "maintenance plan" over to RCS&H and indeed will use them for any further needs. Fair pricing & great service !!!!

excellent service

Joe Diaz has the best sales team and office staff, they all go above and beyond to make sure every customer is happy and taken care of..Such an amazing team!!!!

I am so thankful for Red Star!! I have their maintenance contract now. They have been taking care of my AC repair and maintenance needs for several years now. Most recently my unit outside packed up on Sunday. They had replaced the attic unit a few years ago with the forethought and preparation that some day we would have to do the outside unit so it was forward compatible. I am a single mom and am so thankful for all the ways they work to save me money and make things work better and longer and together! They came out yesterday and worked all afternoon and into the evening in the heat and got us up and running again. Even installed a fancy new wifi thermostat to bring me in to the modern times. All at a super great price!! :) The one I had was probably 30 years old or more. Today I sit in the cool to write up this review. Thank you, Red Star!!

Great service competitive pricing. Techs very knowledgeable. Great company.

Great experience. Would recommend!

Excellent all-around. Highly recommend.Office personnel (Amber, Joe) and technician (Carlos) were prompt, professional and simply a pleasure to deal with. Amber set up the appointment right away and noted my specific requests. Carlos took his time to show and explain to me all the actual readings as compared to recommended and did a very thorough inspection and tune-up. One of my best experiences with a tradesman. Joe followed up immediately and provided a fully detailed invoice.

Top notch service. Our technician, Carlos was very knowledgeable and explained everything in an easy to understand way. No pressure to do more than what was needed plus provided information for future consideration.

Carlos was early which I definitely appreciated especially since the temp in my house was 90° the previous day. He checked the thermostat ,went up into the attic and outside to check my AC unit. He informed me of what the problem was and thankfully had the parts on hand to fix the issue. I recommend Red Star Cooling and Heating 100%!Update:I had to contact Red Star and have Carlos come back out two days later because I started to experience the same problem (my AC unit was on but it wasn't blowing cool air). It was determined that the valves were leaking so sealant was placed around their rims and ten pounds of Freon (some coolant or something) was replenished. I did ask Carlos if he checked the valves on Monday when he was here and he said yes, so I'm not sure what happened to them. He was still pleasant and professional and asked that I follow up with him over the next few days so he could make sure everything continues to work properly.

My AC wasn’t working so I called them to come look at it. Well.. after checking everything they told me the wiring was not done properly and they will charge me $300 to do it. I said okay. After they got the wiring right, they said we got the wiring right but it’s stillnot working. They gave me 2 options.. change 2 components inside my AC for which they will charge me $1400 or change the whole unit as it’s “too old” and for that they quoted me $3400. After hearing these prices I let them go. A day later I called another AC guy by referral and he came in told me some fuses were bad and he changed them.. charged me $180 and my AC is working fine. So these people were gonna charge me 1400 bucks and change components that don’t even need to be changed.. wow. Very unprofessional and didn’t know what they were talking about.

Great service!!!! A/C tech Ryan knew what he was doing. He was not only fast but on time. Will be using this company again.

I found this company on Google. Nicholas was awesome and patient. He took the time to video and explain what he was doing. Great job 👍 from start to finish. I would and will highly recommend this company to friends and neighbors.

Red Star Cooling & Heating did an amazing job on my annual maintenance inspection. Specifically, Carlos Rivera Jr (Retired U.S. Navy Senior Chief) Crawled through my attic with great agility given his large 6'5" frame. He found problems and provided solutions I would have not thought of without expert guidance and the advantage of his keen eye and experience.The bottom line is the bottom line and although I have significant needs, I am completely committed to using Red Star as my solution provider on a purchase I would normally want to shop around for. It is great to have a business like Red Star who I really feel is partnering with my family to create the best value and resource for comfortable and efficient living in this little place we call home.

The technician was very knowledgeable and professional . Would definitely recommend Red Star to anyone. Superb Service!

Ryan went above and beyond God's blessing

Ever since they installed my central air and heating unit 8-years ago, I have relied on Red Star to keep it running in tip-top condition.

Initially spoke with Joe the owner and then met with Carlos regarding the downstairs furnace giving issues. I can't say enough good things about how amazing their office has treated me. Carlos was so knowledgeable and detailed about the various options available and working with me on a quote, I truly valued his insight. Went ahead and had the system replaced at my parents house with Red Star and the service has been phenomenal so far, feels as if Joe and Carlos are family at this point. I would not hesitate for a second to give Red Star a call for any of your HVAC needs, these guys truly value their customers. Thank you Joe & Carlos! A shoutout to Amber and Chelsea as well :)

Excellent service. Price is very reasonable. Thanks

Red Star Has the nicest courteous quality service men possible. They work hard, appear on time, are dressed well and clean, and speak well. Whether service or replacement, can't be beat. I use Red Star for three houses.

Using Red Star for over 6 years at over 5 locations and tell all my friends. Much appreciated to have someone that can be trusted!

Despite living well outside their trade area, Red Star Cooling & Heating has serviced our HVAC equipment for a number of years. We have consistently found Joe Diaz and his staff to be reliable, knowledgeable, honest, and conscientious. Because of these qualities, we plan to use their services for years to come.

Red Star is awesome!!!! Had a problem with a new upstairs AC unit not coming on and gave them a call. Joey and I think Rob helped me diagnos the problem over the phone and talked me through a easy repair till I can get the installers of the new AC to come and do maintenance. Thanks Guys. When the warranty runs out I will be giving these guys a call.

They know what they’re doing! Needed a second opinion and they were fast in getting me one. Customer service is great! Prices are great, can’t beat them!

Excellent services !!-Carlos (tech)-Jay(installer)-Matthew(helper)Thank you so much!!!

Our ac went out on Saturday and I called Red Star on Sunday and spoke to the owner directly and he answered all the questions I had and sent Carlos out almost immediately to check on our ac unit. Carlos was very kind and knowledgeable and explained to us in detail what was going on with the unit. When our unit went out again on Tuesday, Carlos came back and diagnosed the problem and thoroughly explained the quote given to us. When we agreed to go forward with repairs, we were given 2 portable ac coolers until the work could be done the next day which was amazing of them to do given we have 2 small children and the temperature inside our home was 85 degrees. Jay came at the exact time that our appointment was set and was also friendly and courteous. We cannot thank Red Star enough for getting our ac back up and running and will recommend them to anyone who may need ac work done in the future! Y’all are awesome!

Our A/C unexpectedly stopped blowing cold air on a Saturday. We called Joe on Sunday morning and he sent a tech out (Carlos) almost immediately. We didn’t have to wait long. We were more than happy to pay a fee to receive service on a Sunday but other companies were wanting to charge $150 or more. The fee from Red Star was less than half of that. Carlos came out and was very professional and knowledgeable. He explained exactly what was wrong and was completely transparent about the pricing and materials used. We’ve had A/C work at our home before and found out later that we paid for parts and service we didn’t need so it was reassuring to see Carlos explain everything required so we could understand and make an informed decision. Thank you to Carlos and Joe for running an honest and reputable company and I’ve already chatted with Carlos about having them complete another zoning project for us in the near future. Highly recommend Carlos, Joe, and Red Star Cooling & Heating!

Excellent service and they are on time and clean up after their work. We had a room that would not cool and they solved our issue.

Always on time, and they get the job done.

I can honestly say this is one of the best service experiences that I’ve had while dealing with home repairs. Joe was able to come out and diagnose the issue with my 18 year old systems. After talking about how to fix them we then discussed the replacement option. I felt overly comfortable with proceeding due to Joe’s expertise and willingness to answer all of my questions. (The other 2 companies that came out seemed more focused on just overselling and not finding the right solution for my home). The technicians showed up Saturday just as planned at the time scheduled and were able to complete that day. They were respectful of my home and laid drop cloths everywhere. At the end of the day they cleaned up behind themselves and removed all trash.I will recommend Red Star cooling & heating to anyone! Thanks guys I really appreciate everything.

All technicians are knowledgeable and able to answer questions in all areas if the services they provide.

Great Company and Customer Service, i had contacted this company because of its ratings and recognition by Carrier’s dealership network. From the first contact to completion and final inspection i was very satisfied. I had made contact with the owner several times and he ALWAYS took time to answer all questions asked to my complete satisfaction. Red Star Cooling & Heating is a great Company to have on your side.

Austin gave a good, credible diagnosis and fair estimate-- better than a competitor. We'll see how the repair goes. Four days later: Unfortunately, they couldn't get the needed part that day and they didn't get an ETA from Lennox. I pestered them to keep trying and let me know asap, but I couldn't get hold of anyone over the weekend and no one ever got back to me -- just left me hanging.

Anthony was very good at communicating his arrival times and performed the repair quickly! He was very kind and I appreciated his assistance!

Arrived on time. Pleasant. Solved Cooling problem quickly. Knew costs of repairs. Have used RedStar before. Well dressed. Nice hair cut.

Been using Redstar for 20 years. Best company for all heating and cooling needs.

Positive: Professionalism Professional, on time and very polite

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value Always first class

Always very satisfied

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value Jay does a great job. Knowledgeable and courteous. A true pro.

Positive: Punctuality , Quality , Value Austin is throw, polite and on time. I have used RedStar for years and will continue to be a loyal customer.

Jerrardo was professional, pleasant and arrived during promised window appointment. Red Star Cooling and Heating is a great company

Positive: Professionalism , Quality , Responsiveness Great technician. Answered all my questions. If you need any service with your HVAC , call this company.

Positive: Professionalism , Quality , Responsiveness They are always helpful when I call and their staff is professional. Anthony was very helpful and professional!

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value

The tech was good, but he didn’t clean up after the job.

Positive: Professionalism , Quality , Value I feel confident in this service

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value Jay is always top notch when servicing my system. He is thorough and professional. He always gives me the straight scoop on what is or is not required. I trust him to complete all of my HVAC system maintenance. Thanks Jay!

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value We recently had our air conditioning unit and furnace replaced by Red Star. We have been patrons of theirs for a few years. They gave us top pricing. Jay, Miles and Jose the installers, were extremely professional and they did a very clean job too. I highly recommend Red Star as they are honest and very professional.

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value Excellent communication. They worked with my schedule to set a time for the inspection and repair. They kept me informed of their arrival time and were there when they said they would be.

Positive: Professionalism , Punctuality , Responsiveness Was referred to them by a good friend and they responded quick and were very efficient in fixing what we needed. 1st time using them. Hopefully they can be our go to when we need them. I recommend. Jerrardo was very helpful.

Excellent service

The company and experience was top notch. The representative was extremely knowledgeable, honest and they provide great products and service. The went the extra mile to make sure everything was right.

The air conditioning went out, in summary the unit was 21 years old and needed replaced. Due diligence with three vendors showing up and looking at the situation and submitting proposals, Red star was by FAR the best value for the same unit, 3 ton 16 teer, plus my son had used Red Star before and he was very happy with Red Star! Michael is the technician for this geographical area and he is very good, communicates constantly to let you know what’s going on! These are my go to cooling and heating people.

On time and thorough.

Great service

They were on time. They covered the floors and covered their shoes before beginning work. They completed the job in about 4 hrs and cleaned up when finished. Great job!

Just moved to Texas. Had Jerrardo come to look at AC. Same day as call which was great. Turned out to need a fuse and loose wire at thermostat. Both units fully operational. Thanks

Excellent service.

Technician evaluated the system as a bad limit switch and since the unit is an older model did not have the part on hand (understandable), He stated that he needed to make a call to find the proper part and left and I have not seen nor heard from him in the last four days, meanwhile my house remains unheated.

Another company switched my lines to sell me on a new furnace, this company was honest, switched them back and didn’t try to scam me. Definitely recommend!

Encountered a problem with the blower…it was making a very noticeable noise when the heating system was on…Red Star sent someone out the same day…

Anthony is the best. Very professional and helpful. I will definitely be calling you all again!

Super nice and efficient

They did a thorough check of the AC systems and made good recommendations for ways to lengthen the life of the AC compressor unit.

Professional, on time and very polite

Always first class

Jay does a great job. Knowledgeable and courteous. A true pro.

Austin is throw, polite and on time. I have used RedStar for years and will continue to be a loyal customer.

Great technician. Answered all my questions. If you need any service with your HVAC , call this company.

They are always helpful when I call and their staff is professional. Anthony was very helpful and professional!

I feel confident in this service

Jay is always top notch when servicing my system. He is thorough and professional. He always gives me the straight scoop on what is or is not required. I trust him to complete all of my HVAC system maintenance. Thanks Jay!

Excellent communication. They worked with my schedule to set a time for the inspection and repair. They kept me informed of their arrival time and were there when they said they would be.

Was referred to them by a good friend and they responded quick and were very efficient in fixing what we needed. 1st time using them. Hopefully they can be our go to when we need them. I recommend. Jerrardo was very helpful.

Professional and timely. We had them come look at a brand new unit that our builder installed and we were concerned about condensation. We had the original A/C company out 3 times and they couldn't figure it out. Even the owner came out and still couldn't figure out the problem. Red Star came out and within minutes had the problem solved and fixed! Thankful!

Our Cooling System went out last night. I was able to call into Red Star Cooling and Heating and they were able to resolve the same day. Jerrardo, our service technician, was on time, gave a lot of friendly suggestions on our ac upkeep and was able to resolve the issue.

Red Star has been very professional and resolved my issues in a timely manner. The owner Joe has gone above and beyond the call of duty. I will recommend this company to my neighbors and friends.

Very knowledgeable technician.

Anthony is very professional, personable, and knowledgeable about his work and helped us out despite the short notice. Any company should be happy to have him onboard

Been using Red Star for a while. I’m always satisfied!

They did a good job, was responsive and reasonably priced.

Honest and professional on time service. Thank you.

I had the pleasure of working with Justin. He was very kind, professional, and personable. He is extremely knowledgeable. He is truly an asset to this company. We need more people like him in this world. I will continue to use this company.

Michael responded within 5 minutes of reaching out at 10:00PM on a Saturday night. He was extremely helpful and knowledgeable. Also coordinated a time on Monday and showed up right when he said, fixed the A/C, and was very professional. Highly recommend Michael and this company

Red Star has replaced the original two units in my house and have done the maintenance on my units for many years. Very professional, courteous and fair with prices.highly recommend this company.

Friendly customer service, competent repair technician, showed up on time, expedient, professional, and I will use them from now on.

Tech was professional, quickly diagnosed the problem. Found the compressor motor run capacitor failed, replaced it and tested the condenser for proper operation. All in 22 minutes…. Job complete Well done !!

Our a/c went out in 109 degree weather. At a time when the hvac businesses are in high demand and spread thin, they worked hard to get us back up in no time, not hesitating to work a late night in order to get us helped out.

Justin came to my home the same day I called. My air condition was not cooling. He told me the two parts that were burned out and he provided me with a quote for a new a/c. Thank you for squeezing me into your schedule.

Very satisfied good customer service Great company

Great service

This company is highly recommended! It started off with my service call the morning of, the woman was very professional, friendly and understanding, I got a tentative time the technician would arrive! The AC technician was outstanding! He was prompt (from a 12-2 window arrived at 12:10) very professional, and gave me a lot of insight of my AC issues. He gave me some options, and information! Prompt, professional, forthright, and quick! Great job all around!

Tech Jerardo was prompt and professional He diagnosed and fixed the problem with my A/C unit quickly I signed up for the service plan. Asked for quotes for some other items. Giovanni on scheduling end was also polite, prompt and positive. Overall a superior experience. One item for improvement: i would expect to see a more detailed quote and invoice prior to the work, or at least afterwards. The invoice didnt show labor vs parts costs etc. The documentation needs improvement.

Red Star Cooling & Heating provides excellent service. They are professional, courteous and reliable. Communication is stellar. When I call them, I know that I will get exceptional quality service. I highly recommend them.

HVAC replacement, two complete systems. As promised. Well done!!

Shared some tips on preventative maintenance.

Andrew (Drew) and Anderson installed inside and outside units, and did a great job. Thanks Guys!

Same day service when others couldn’t. Very polite and professional. Would highly recommend!!

Great experience! Long time customers.

technician very courteous and knowledgeable

Always a pleasure doing business with this company

These guys are great! Carlos Rivera, the Operations Manager, worked several different options to come up with the best solution for my situation and, finally, gave me a really good deal overall. The installation was very professional and on time. I can't say enough good things about this outfit.

Technician will need to return tomorrow since everything was frozen up and needs to thaw.

Worthless service, waste of money. Technician came out quickly to perform a summer checkup and I was told a detailed report with recommended actions would be provided within a few days. Received the invoice and a PDF containing only various pictures with no explanation the next day. Called and spoke to Emma who was only able to provide me with the technical notes from the technician which did not state whether there were any issues or what corrective actions should be taken.

I have used red star for a very very long time..the owner Joe is so polite and professional.. never never had any issues. I trust them for my ac repair. I'm having a new water heater installed thru them as well. All there techs are just as friendly, nice, they explain everything . GOOD JOB RED STAR

All of the employees are knowledgeable and courteous, always on time. We couldn't be more pleased with their service.

Love the quick service and our professional repair person.

Anthony did a fantastic job as always. Very helpful.

I was given a 2 hour window and also notified 30 minutes before tech arrived. Tech was on time and a fair estimate to repair was given.

It was an amazing, all great experience from beginning to end. Quick response time and very professional.

Justin was very professional and explained things to me.

Gerado was a great technician.

Joe did the heater check up and as always he is very thorough. He has been taking care of us for over 10 years and he will continue. Joe is also very knowledgeable and friendly

Very knowledgeable and friendly!

Robert Dean was awesome checked everything on my unit. I’m waiting on them to finish fixing it

Seasonal checkup. Thorough inspection and recommendations to keep cool this summer.

So had a new AC unit installed April 30th and today my house went warm ... 1st day of 90+ degrees. Called and Robert was here within 3 to 4 hours on a Saturday night I might add, and kept in good contact with me until he could get here to assess the situation and got it running and everyone was so nice and kind and caring and so far so good. It's under warranty for a long time so I know these guys will take care of me and that's all I need to know. These are definitely my AC / heating guys! Highly recommend.

Excellent customer service and extremely knowledgeable. Very transparent with pricing. Highly recommend. Robert was present thru entire installation and reassured me and made sure everything went well. Great guy, excellent customer service.

Very helpful and concerned about our issue and resolving it in the best way possible

Sebastian was great, very thorough and knowledgeable. I definitely recommend.

Always great service

Excellent service

Robert found the problem and corrected it in about 10 minutes. I have been with Redstar for more than 10 years and have always been completely satisfied with the service. I would recommend them to anyone.

Always a pleasure to do business with you!

Tech was very professional and informative. .

As soon as power was restored, Red Star came to my house and replaced a capacitor and got me cooling. Great service! Would definitely recommend this company.

Red Star is the best.

Best AC company I have experienced. Exceptional customer service, techs, and price. Very honest and forth coming, yet they don't nickle and Dime you. The team is actually there to help us get our problem fixed and get the job done. The first company I called, they showed up with fancy vans and clean clothes and never touched a single equipment and estimated over $4500. I called Red Star, they immediately sent someone over who actually did free diagnostic and got the job done less than a quarter of the cost and most of it was material related. Few days later, I had a clogged drain and they immediately sent another tech. Lee (an amazing man) came over twice and extremely nice and proactive and got the issue resolved. Love you all and I am so extremely proud of what youy all stand for.

Sebastian and the team have been efficient, professional and they explain things well. Pricing is very reasonable too.

Always professional and courteous. And prompt!

Excellent service!!

Reapir was too expensive. For my Carrier 3Ton Infinity System the external unit fan motor failed the same day after an inspection of the unit. Replacement of the fan motor and a capacitor exceed $1200.

Great Company

We are maintenance plan members who received an appointment the same day we called. Our units, especially our downstairs were struggling to keep temperatures. Our refrigerant levels were topped up to help performance. When I agreed to the service , I was quoted $150/pound. We received 2 pounds 6 oz. and were charged $350. I asked about our membership 10% and was told that was applied already. Our bill doesn’t detail a discount. We’ll need to ask for a service call in two months to check refrigerant levels. Hopefully, we don’t have a bad leak. Service was prompt and courteous. Thanks!

I am updating the review as the results of red stars Mis Service becomes clear: After one of.our units failed they diagnosed a failure of two compressors and a coil and suggested changing our 4. ton and 2.5 ton system with a $25k 6 ton zoned system. After getting another contractor in who fixed the leak in the one condenser that red star said was ok, both units have been working flawlessly the last few months. A new 5 ton system would have been grossly undersized and we probably would have had to upgrade it. Overall the worst advice we ever received from a company. They would happily replaced the working system with an undersized unit. The repair of the condenser cost less than $3k including refilling Definitely a company we would not recommend

Robert Dean was very prompt.

Very professional and informative.

Michael was so great! He explained patiently to me when what and how. Highly recommend. 𝑫𝒊𝒅 𝒕𝒉𝒆 𝒓𝒐𝒖𝒕𝒊𝒏𝒆 𝒄𝒉𝒆𝒄𝒌 𝒔𝒐 𝒘𝒐𝒓𝒕𝒉 𝒊𝒕!

Ismael did an excellent job. He detected the issue in under 15 minutes. We've used Red Star for 3+ years. We won't be using anyone else.

Ismael is awesome

I have used this business for over 15 years. Always professional, excellent work. Recommend them to anyone.

Tech was 4 hours late. Sent pics of make and model yesterday and told them the problem. Not only was he 4 hours late NO PART. Here it is mid July and we are two elderly. one handicapped and must wait AGAIN another day for Ac

Red Star Heating and Cooling repaired my Carrier 4 ton air conditioner. Their customer service is one of the best I have ever experienced. They went way beyond my expectations in resolving my AC issue. I will definitely have them service my Carrier air conditioners in the future.

Sebastian was kind, courteous and helpful!

Lee came out to install a blower motor and was very professional and polite. Got the job done quickly and we noticed results immediately. Couldn’t be happier

Nos explicó muy bien el problema

I have used Red Star for years now, and they have done an excellent job!

The service I experienced today with Joe, Sabastian, Cristian, Michael, and Adrian was superior. Every detail of the repairs and terms was explained in depth. For certain, I would use them again and highly recommend them. Thank you!😀

Scheduling was easy. Got an appointment next day. The Tech, Robert, was on time friendly, informative and efficient. He had the replacement parts on the truck and fixed the issue quickly. I just wish the price was more reasonable. $25 part (at most), 1 hour of labor at $75 should be $100...maybe $150...not $300.

Justin was on time and fixed my system in a timely manner, to quick actually. Red Star Cooling $ Heating really do take care of their customers. THANKS GUYS!!

Robert was very knowledgeable and helpful with all the questions I had. He also got the ball rolling quickly!

I am so pleased with Red Star Cooling & Heating! Our AC went out and they came out same day. They were professional and prompt and fixed the issue for a fair price. Will definitely be using them again. Thank you!

Robert came out for the semi-annual maintenance check-up. The one RedStar installed was working great. One of the two ARS had installed previously had a clog. Robert quickly and efficiently added a ball valve so the line could be blown out and now draining just fine.

The best HVAC company in the area. Had Joe come out a week ago to address concerns we have about our unit and how we can make it more efficient. I had done research before hand and he talked me out a few things that made sense and would actually save me money. Saw several things that were in good shape and didn't need replacing or were still in good condition. Put together a detailed estimate with everything I asked. He even suggested we do one/two at time which is understanding of him, he gets it. I have had several bad experiences of upselling and pushy HVAC people and Redstar doesnt operate with those tactics. I have to add that I have been using Redstar for over 7 years. Never had an issue. They are reliable, knowledgeable and understanding that home owners have so much upkeep.

The service respones with Red Star cooling was great. We needed a new A/C and their price was wonderful.

Technicians were attentive and informative Great experience every time I need a/c service.